When scheduling online in the comment / additional information section you can list out client insurance provider, general details, or symptoms. We prefer that clients fill this out themselves as it increases agency and likelihood that they will engage in and benefit from therapy.
What happens after an appointment is requested:
We will call your client to confirm the appointment.
During this call we will also make sure the clinician selected will be a good fit for why they are seeking CARE. Additionally, we will collect insurance information and ensure the clients insurance is in network with the provider selected. (If the provider is not in network, we will provide other options that are a great fit)
The client is sent two emails:
- One is a welcome to CARE email, this email : Reminds the client of their appointment time and details. (telehealth link or physical appointment location) This email also includes additional information to assist their transition to CARE; we list out what to expect during the first few sessions as well as our contact information if any questions arise.
- The second email invites clients to their personal online portal : This is where they will complete their intake paperwork. (In the welcome to CARE email, there is a helpful video that explains these forms – also if the client finds paperwork overwhelming their CARE clinician is also happy to walk them through this during the first appointment.)
Need Updates on Attendance?
To coordinate CARE or confirm attendance, your client/patient can fill out our Release of Information (ROI) form located here (https://bit.ly/CAREroi) or you can fax us a copy of a signed ROI from your organization. Once this has been completed you can call us at (612)223-8898 to confirm attendance and/or coordinate care with the provider.
