TELEHEALTH THERAPY
Telehealth provides the flexibility to join sessions that work best for you.
OUR TELEHEALTH STORY
The winter of 2018 was filled with very cold temperatures and lots of snow. CARE had many clients unable to attend much needed appointments due to being unable to make it to the clinic or felt it was unsafe to travel to the clinic. We thought about how in addition to snowstorms, so people in Minnesota live in place that do not have accessible mental health therapists. The problem was clear and the solution to offer telehealth services just made sense… READ MORE
JOIN SESSIONS ONLINE
You do not need to download an app or log on to the Patient Portal account to participate in an athenaTelehealth visit. In fact, you do not even need to have a Patient Portal account, although it is encouraged.
Desktop Browser Requirements
- Google Chrome (latest three versions), for macOS and Windows
- Microsoft Edge (chromium-based, version 79 and later), for Windows
- Safari (version 12+) on macOS
- Firefox (latest three versions), for macOS and Windows
Mobile Browser Requirements
- Google Chrome on Android (latest three versions)
- Samsung Internet Browser (version 12+) on Android
- Safari on iOS 12+
You must allow the athenaTelehealth app access to your device’s camera and microphone.
When an athenaTelehealth appointment is scheduled, you will receive confirmation and reminder emails/text messages that include the link to the telehealth visit. Within three hours from the time it is scheduled or rescheduled, you will receive an automatic confirmation email, which also includes the patient link to the athenaTelehealth visit.
Click the following buttons to:
“Ok, I’m ready” — Join the call.
Note: To access this button, click the link you received in the confirmation and reminder emails or the Join telehealth call link on the Patient Portal. You will then enter a virtual waiting room while provider is preparing for the session.
The virtual waiting room expires after one hour (60 minutes) and you must reenter the waiting room if it expires.
When the provider joins the call, you will be able to see and hear the provider on screen.
The session will proceed as normal. When the session is over, click the button “Leave call”
Common Questions about Telehealth Therapy
Does Telehealth Work? Yes! While it certainly feels different, virtual therapy has been shown to be equally effective to in-person therapy.
Does my insurance provider cover telehealth? Depending on the provider, online therapy is typically covered. CARE Counseling is credentialed for telehealth therapy across all major insurance panels. Give us a call and we can have our billing partner check prior to your first session.
What’s it like doing Telehealth in a house full of kids? It can definitely be tough, but it is also important for you to find space and time for your mental health. Therapy from home enables you to be mobile and efficient, and the CARE team is here to support when, where and how it works best for your family’s schedule.
How can virtual therapy work when I can barely get space? Schedule your session during a time of day when the house is most quiet, such as early morning, nap times or by creating a designated headphone hour for all those in the home. Play music or white noise nearby to reduce the transmission of your voice from your secure space.
