Professional Fees and Billing You (the client or legal guardian of the client) will be expected to pay the full fee at the time of each session. You can pay with cash, check, or credit/debit/HSA card online, over the phone, or in person. If you are using insurance and your therapist is an in-network provider, you will be expected to pay the co-pay or whatever portion is determined to be your responsibility. CARE Counseling cannot guarantee reimbursement from a third party (i.e., insurance company). CARE Counseling and their contracted billing company will submit claims to your insurance company; however, you are responsible for your bill regardless of coverage. In the unlikely event that you incur an unpaid balance, you will be expected to pay that balance within 30 days of receiving the bill. Failure to pay may result in a monthly service charge of 1.5% and/or your account being turned over to a collections agency or small claims court.
Cancellation Policy/Fees A 24-hour notice is required for a cancellation of a scheduled appointment. The late cancellation or no show fee is $120. More than two missed appointments could result in a referral to another clinic.
REDUCED FEE: $50 – with an active credit card on file or a payment is made within seven days of the missed appointment. You can complete a Credit Card Authorization form any time. The card on file will be charged for any unpaid balance the day after your missed appointment.
Please note, the cancellation fees above will be not covered by any insurance company.
A fee will be charged for your therapist’s time in any legal matter. This may include court appearances, report preparation, document review, and submission of documents, and it may occur either during or following treatment. More detailed information about related fees and procedures will be provided as needed.